Celerus Diagnostics is committed to serve, collaborate and advise customers with Rapid Response Customer Support. Our Training, Technical Support and Product Ordering teams are passionate about helping you, the customer.

CUSTOMER SERVICE ORDER DESK

Reagent orders for the Celerus Wave System can be placed by calling our toll free order desk at 888-444-8918.

RAPID RESPONSE TECHNICAL HOTLINE

We know a Rapid IHC system requires expert response should you have a technical query or need technical support. Contact the toll free Rapid Response Technical Hotline between 8:00 AM and 5:00 PM PST at
888-444-3613.

FIELD ENGINEERING SUPPORT

Our field service specialists are on call to resolve your technical issues on site. Preventative maintenance visits and system performance trends (such as mean time between failures) are tracked to ensure your system is at optimal performance.

CELERUS UNIVERSITY TRAINING

The Celerus Diagnostics training program is designed to maximize your efficiency with the Celerus Wave™ System and minimize questions when performing rapid IHC runs. The training program is conducted at the Celerus facilities in Santa Barbara, California.